Refund Policy of LowridgeMeadow Pizzeria
Last updated: April 1, 2023
At LowridgeMeadow Pizzeria, we take great pride in the quality of our products. Our refund policy has been designed to ensure a fair and transparent process for handling returns and refunds. This policy applies to all purchases made through our website lowridgemeadow.sbs, at our physical location at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom, or via phone at +44 20 7946 0958.
Cancellation Policy
For all orders, you may cancel within 2 hours of placing the order for a full refund. If you cancel after 2 hours, we cannot guarantee a refund as the order might have been processed.
Returns
Due to the perishable nature of our products, we do not accept physical returns. However, if you are dissatisfied with your order, please contact us within 24 hours of delivery, and we will evaluate the situation on a case-by-case basis to offer a possible refund or replacement.
Refund Eligibility
Eligibility for a refund includes the following scenarios, subject to verification:
- Incorrect order - If you received a different item than what was ordered.
- Defective or damaged products - If the items received are defective or were damaged in transit.
- Missing items - If part or all of your order is missing upon delivery.
Non-Refundable Items
The following are not eligible for refunds:
- Orders that have been fully consumed or discarded.
- Minor deviations from the described product, such as slight variations in topping distribution or crust crispiness, as the nature of handcrafted food can lead to small inconsistencies.
- Dislike of taste or texture, as personal preferences vary greatly and are not within our control.
- Delays caused by the delivery service that are outside of LowridgeMeadow Pizzeria's control.
How to Request a Refund
If you believe your order fulfills the eligibility criteria for a refund, please contact us within 24 hours of the delivery with the following:
- A detailed explanation of the issue.
- Photographic evidence of any defective or incorrect items.
- Your order number for reference.
We will respond to your request within 2 business days to assist you with the process.
Processing Refunds
Upon approval of your refund request, the refund amount will be credited to your original payment method within 7-10 business days. The refunded amount will be issued in £.
Contact Information
For any questions or concerns regarding our refund policy, please contact us at our phone number +44 20 7946 0958. We're committed to ensuring your satisfaction with every order at LowridgeMeadow Pizzeria.